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Frequently Asked Questions - Critical Illness Insurance Coverage

1. What is my PSAC ID number?

Your PSAC ID number is located on your PSAC Membership Card. If you do not have your card on hand, you may contact our office at 1-800-216-1107 or contact your PSAC Regional Office.

2. Can I apply for the Critical Illness insurance coverage?

If you are a PSAC member in good standing who is actively at work and under the age of 65, you are eligible to apply for the PSAC Critical Illness insurance coverage from $10,000 to a maximum of $150,000.

3. Can PSAC Staff member apply for Critical Illness insurance coverage?

Yes. If you are a PSAC Staff member who is actively at work and under the age of 65, you are eligible to apply for the PSAC Critical Illness insurance coverage from $10,000 to a maximum of $150,000.

4. How do I apply for the PSAC Critical Illness insurance coverage?

Simply complete the PSAC Critical Illness insurance coverage application form and return it to our office by mail only to the following address:

Coughlin & Associates Ltd.
PSAC Insurance Trust
PO Box 3518, Station C
Ottawa ON K1Y 4G1

5. How much does the coverage cost?

Premiums are based on age, sex, smoking status and the amount of coverage you require. Please refer to the monthly rate table for details.

6. How long will it take to process my application?

Once our office is in receipt of your completed application, the average response time is one to two weeks.

7. Can I add my new spouse to the plan?

Yes. If you are a PSAC member in good standing who is actively at work and under the age of 65 (as well as your spouse), you are eligible to apply for spousal Critical Illness insurance coverage in the amount of $10,000 to a maximum of $150,000.

8. Can I add my child to the plan?

Yes. If you are a PSAC member in good standing who is actively at work and you or your spouse is insured under the plan. In addition, each dependent child must be under the age of 21 but less than 25 years of age if enrolled at an accredited educational institution as a full-time student.

9. How much life insurance coverage can I get for my child(ren) and how much does it cost?

Each dependent child can be insured for $5,000 for only $0.75 per month per child.

10. How long can my child(ren) stay insured?

As long as you or your spouse continue to be insured under the plan, your dependent child(ren) can remain insured until the age of 21 but less than 25 years of age if enrolled at an accredited educational institution as a full-time student.

11. What happens to my coverage if I am on a temporary leave of absence?

You can maintain your Critical Illness insurance coverage while on temporary leave. However, premiums must be provided to our office directly by personal cheque or pre-authorized payments.

12. Can I submit an application by email or fax?

No, our office will only accept an original ink signed PSAC Critical Illness insurance coverage application forms received by mail delivery.

13. How do I change my address?

Members can advise our office of their address change by email at psac@coughlin.ca or by calling our toll free number at 1-800-216-1107.

14. Can I get details about the policy?

The details of the policy are located here. Members may also request their personal Certificate of Insurance by email at psac@coughlin.ca or by calling our toll free number at 1-800-216-1107.

15. How much Critical Illness insurance should I get?

As 3rd party administrators of the plan, we are not licensed to give financial advice so we recommend directing this question to a financial advisor.

16. Can I cancel or reduce my coverage (Member, Spouse, Child)?

Yes, you can reduce or cancel your coverage at any time by completing the "PSAC Optional Benefits Change Form". All changes to the plan are effective the 1st of the month following receipt of a signed and dated request.

17. What happens to my coverage when I retire?

The Critical Illness insurance coverage terminates on the day the PSAC member or the PSAC Staff member retires.

18. What happens to my coverage if I am no longer a member of PSAC?

The Critical Illness insurance coverage terminates on the day you cease to be PSAC member in good standing or cease to be a PSAC Staff member.

19. Why did my premiums increase?

Premiums increase as the insured moves from one age category to the next. Please refer to the monthly rate table for details.

20. How much Critical Illness insurance do I have?

Please contact our office by email at psac@coughlin.ca or by calling our toll free number at 1-800-216-1107 to request your Certificate of Insurance. Your certificate will be sent to you by mail and will provide you with details regarding your plan.

21. How do I change my beneficiary?

Simply complete the "Change of Beneficiary and Name Form" and return the original ink signed form to our office by mail only at the following address:

Coughlin & Associates Ltd.
PSAC Insurance Trust
PO Box 3518, Station C
Ottawa ON K1Y 4G1

22. Who can I name as beneficiary?

You may name whomever you choose. You may name a beneficiary or your Estate, but not both. If you wish name a charity, the charitable donation number is required in order to process your request. A Financial Institution cannot be named as a beneficiary.

23. How do I change my name?

Simply complete the "Change of Beneficiary and Name Form" and return it to our office along with a clear copy of valid identification confirming the name change by email to psac@coughlin.ca, by fax to 1-800-613-1234 or by mail to the following address:

Coughlin & Associates Ltd.
PSAC Insurance Trust
PO Box 3518, Station C
Ottawa ON K1Y 4G1

24. How to I report a critical illness in order to make a claim (Member, Spouse, Child)?

We ask that the member contact our office at 1-800-216-1107.

25. What happens to my coverage if I become totally disabled and unable to work?

You may be able to maintain the coverage if you are away from work on a temporary basis such as short-term disability, a leave of absence or parental leave. During this time you are a required to pay the monthly premiums to our office directly.

26. Will quitting smoking impact my premiums?

Yes, there are lower monthly premiums associated with a health status as a "non-smoker". When you have quit smoking for 12 consecutive months, the insured is required to complete and submit the "Non-Smoking Declaration" form to our office. The change in premium will only take effect the 1st of the month follow receipt of the completed form.

27. Can I keep my critical illness insurance coverage for my ex-spouse now that we are divorced?

If you divorce from your insured spouse, the former spouse will remain insured under the plan until you cancel the coverage or until the coverage terminates on the 1st of the month following the insured's 65th birthday.

28. When does my policy end?

Failure to provide regular monthly premium payments to our office will result in the termination of the policy. However, if regular monthly premium payments are provided to our office, the policy will end on the1st of the month following the insured's 65th birthday.

29. Can I convert my coverage?

The Critical Illness insurance coverage cannot be converted at age 65. If you no longer of a eligible status prior to the age of 65 (such as retirement at age 60), the insured member has the option to convert the coverage into an individual policy with no medical evidence of insurability provided the 1st payment is remitted to the insurer within 31 days of the termination of coverage. The maximum amount of Critical Illness insurance benefit converted shall not exceed that amount issued up to an all policies combined maximum of $25,000.00. If you have any questions regarding the conversion option or wish to convert your coverage, one of our Individual Financial Services (IFS) Consultants will be glad to assist you. Simply call our IFS Coordinator at 1-888-613-1234, extension 4991 and your call will be directed to an IFS Consultant.