Current opportunities

IF...

• you are a dynamic team player with problem-solving skills and lots of initiative; and
• you want a dynamic career in a positive work environment; to gain experience and be a professional in a respected and growing industry, then
• please feel free to apply for the following available positions.

• Bilingual Claims Assessor *
• Bilingual Client Account Representative *

* Positions based in Ottawa require verbal and written fluency in both official languages.
Winnipeg-based positions require strong verbal and written skills in English.

Bilingual Claims Assessor:

Job summary:
The Bilingual Claims Assessor is required to process claims of members for payment by applying established policies and procedures, and to respond to inquiries related to claims, benefits payable and general policies.

The Bilingual Claims Assessor is responsible for assessing medical and/or dental claims (65%), responding to clients’ inquiries (30%), and performing other related administrative assessment duties (5%).

Skill Requirements

Education and Specific Training:
The candidate requires a high school diploma, plus post-secondary training in a related field. A combination of required education and a minimum of 1-2 years experience in the area of customer service are expected.

The candidate must have strong mathematical, grammatical and spelling abilities.

He/she should have demonstrated ability to use word-processing (min. 40 wpm), spreadsheet and database software, preferably Microsoft Word and Excel and be proficient with the use of standard office equipment.

Knowledge/Experience:
The candidate requires sound knowledge in the concept of benefits administration. Experience with the administration of various group policies is essential.

The candidate must have excellent interpersonal and organizational skills and have the ability to maintain good public relations, both within and outside the organization.

The candidate must possess superior communication skills and have the ability to communicate effectively with all work-related contacts both orally and in writing. Bilingualism in both official languages, both oral and written, is required.

The candidate must be able to use tact, discretion and maintain information in the strictest of confidence.

The candidate requires familiarity with office administration procedures, and must have the ability to adhere to existing company administrative and benefits claims policies and procedures.

The candidate must possess a good vocabulary of medical and dental terminology.

Interested applicants should forward a resume and covering letter to the Human Resources Manager, stating their interest.

Coughlin & Associates Ltd. is an equal opportunity employer.

How to apply

Bilingual Client Account Representative

Job Summary:
The Bilingual Client Account Representative provides administrative services to the Single and Multiple Employer Plans and does so in such a way as to enable the smooth operation and administration of the Plans.  This includes answering telephone inquiries and corresponding with the employers and members of various plans on such matters as coverage, admissions, terminations, beneficiaries, etc.

The Bilingual Client Account Representative is responsible for customer service (25%), preparation of premium reports (20%), data entry for billings and reports (20%), filling (5%), and verification, reconciliation and peer review (30%).

Skill Requirements

Education and Specific Training:
A post-secondary education in a related field, such as Business Administration, Benefits Administration or Accounting is required.  A combination of required education and a minimum of 1 year related experience are expected.  

A lesser degree of education combined with a minimum of 3 years direct benefits administration experience may substitute for the stipulated academic requirements. CEBS designation is an asset.

Knowledge/Experience:
Knowledge of the administration of Health & Welfare Benefits and of the particular policies for each of the administered groups is an asset.  The candidate must be able to communicate effectively with all work related contacts, both orally and in writing. Bilingualism in both official languages, both oral and written is required.

The candidate must demonstrate a clear understanding of banking procedures and accounting reconciliations and must be able to multi-task.  The candidate must have the ability to work with minimal supervision.  

He/she should be familiar with general office procedures, be able to use basic office equipment, have demonstrated computer experience, (i.e., spreadsheets, word processing, accounting packages), and have superior mathematical, grammar and spelling abilities.

The candidate is responsible to work extended hours as requested, and or as required, to meet the job demands.  The candidate must be able to maintain information in the strictest of confidence.  

Interested applicants should forward a resume and covering letter to the Human Resources Manager, stating their interest.

Coughlin & Associates Ltd. is an equal opportunity employer.

How to apply