Career FAQs

What positions are usually available?

At Coughlin & Associates Ltd., our door is always open to team-oriented individuals who are ready to provide Service Beyond Expectations™ to our clients' members and employees. If you are interested in a career at Coughlin & Associates Ltd., feel free to apply for any of these positions. We will consider your resume when a position becomes available. Or, search our list of current opportunities.

Here is a brief description of the various careers available at Coughlin & Associates Ltd.

• Health and Dental Claims Assessor *
• Group Administrator (Multiple Employer Plans) *
• Client Account Representative *
• Group Administrator (Voluntary Life) *
• Group Administrator (Pension Plans) *

* Positions based in Ottawa require verbal and written fluency in both official languages. Winnipeg-based positions require strong verbal and written skills in English.

Health and Dental Claims Assessor:     How to apply

Job summary:
A claims assessor processes claims by using established policies and procedures, and responding to claims, benefits and general inquires.

Requirements:
Two years of post-secondary education; previous claims assessment experience an asset; good understanding of medical and dental terminology; a minimum of two years of work experience in the customer service field; familiarity with general office procedures and equipment; basic computer skills and superior data entry skills. Must be confident and enjoy meeting people.

Group Administrator (Multiple Employer Plans):    How to apply

Job summary:
A group administrator provides administrative services to multiple employer plans (MEPS) by ensuring their smooth operation and administration. In addition, the administrator provides direct liaison with trustees, employers and members. He/she provides information on operations or procedures to plan consultants or other company staff as needed.

Requirements:
College or university graduate in business administration or equivalent training; experience in group benefits administration preferred. Demonstrated computer experience, including MS Word, Excel and accounting software. Excellent organizational, communication and interpersonal skills also required. This position will appeal to individuals with initiative and strong leadership skills.

Client Account Representative:     How to apply

Job summary:
This position provides administrative services to single employer plans (SEPS) to ensure their smooth operation and administration. This includes answering telephone inquiries and corresponding with employers and employees on matters such as coverage, admissions, terminations, beneficiaries, etc.

Requirements:
Minimum of one year of post-secondary education in a related field, such as business administration, benefits administration or accounting is required. A minimum of one year related experience is expected. He/she must demonstrate a clear understanding of accounting procedures. The candidate should be familiar with general office procedures and able to use basic office equipment, have demonstrated computer experience (i.e. spreadsheets, word processing, accounting packages), and superior mathematical, grammar and spelling abilities.

Group Administrator (Voluntary Life Insurance):     How to apply

Job summary:
A voluntary group administrator provides administrative services to ensure the smooth operation and administration of group voluntary life insurance plans. In addition, he/she is a direct liaison with employers.

Requirements:
Minimum of one year of post-secondary education in a related field, such as business or benefits administration, or accounting is required. A minimum of one year of related experience is expected. The incumbent must have a thorough understanding of benefits administration within unionized environments. The candidate should be familiar with general office procedures, be able to use basic office equipment, have demonstrated computer experience (i.e. spreadsheets, word processing, accounting packages), and superior mathematical, grammar and spelling abilities.

Group Administrator (Pension Plans):     How to apply

Job summary:
A pension administrator ensures the smooth operation and administration of pension plans. In addition, he/she provides direct liaison with the trustees, employers and members. He/she is required to provide information regarding the plan operations and procedures to Coughlin consultants or other company staff, as required.

Requirements:
College or university graduate in business administration or equivalent. Knowledge of pension plans and experience in customer service preferred. Ability and willingness to learn and understand pension legislation and other related material, such as collective agreements etc., is required. Strong mathematical skills; proficient computer skills (i.e. Excel, MS Word.) Strong organizational skills and ability to function in a busy deadline-driven environment is a requirement.